Insurance Policy rent a car soultatos

Incurance coverage                                                                                                           
Full Insurance (CDW), is included in the rental prices and reduces the renter's liability in case of accident or damage to the rental vehicle, up to a maximum excess amount, depending on the car category.

 Full Insurance (FDW), includes complete insurance coverage with No Excess, so the renter is reliefed for any damages caused to the rental vehicle.
F.D.W insurance package, is provided upon request with an additional daily cost, depending on the vehicle category & for rentals of minimum duration, of 7 days. 
** FDW insurance package is not available for the following car categories: Jeep & SUV vehicles, Convertibles, Minivans & Minibuses. 

Third Party Liability Insurance (TPL) without excess, for Personal Injuries per victim, up to 1.200.000 euro.

Public Liability Insurance (PLI) without excess, for material & properties, up to 1.200.000 euro.

Personal Accident Insurance (PAI) without excess, for medical expensies, up to 5.000 euro. 

Fire and theft protection (FTP), are also provided without excess and cover the rental vehicle, for total or partial loss. 
Theft insurance however, does not cover any stolen belongings of the renter.



  Road assistance and vehicle replacement

All rental cars of our company, are covered 24/7 by roadside assistance in Crete island. 
Any mechanical problem you may face with your car or in the unfortunate event of an accident, you must report it immediately to the car hire company, whose telephone numbers are stated on the rental agreement.
The contact details & information, are always provided up on delivery, by our staff. 
We are ready to receive your call 24/7 and at any time, in order to help you in the best possible way. 
In case of breakdown or in case of accident, your car will be replaced with another same or bigger size, the sooner possible (up to 24 hrs), depending on your location.
 Soultatos Car Rental company, resreves the right to investigate the circumstances under of which an accident or breakdown was caused and not proceed to any replacement, in case the use of the rental vehicle was not according the company's terms of use & rental policy.


Flat tire

In case of flat tire during the rental, the replacement of the flat tire with the spare, is clearly on the liability of the renter and the company assumes no responsibility. 

If punctured the tire of the car under normal driving conditions (not by off-road driving), the driver is exempt from any responsibility and the repair of the tire bears the company (costs will be covered when a receipt is provided). 

To rid the renter from any charge, the driver shall immediately replace the punctured tire, with the spare. 

Renter is not covered, if he insists on driving with a flat tire!


Driving Rules

We would like to inform our clients, that car rental vehicles of our company, are strictly for driving in asphalted streets only!

In case the renter, drives the rental vehicle off-road, or in any other unsealed street (Balos, etc.), there is absolutely none insurance coverage and the renter bares full responsibility, so for any damages that may occur to the rental vehicle, as well for the cleaning of mud, dust, etc., in the interior and exterior of the vehicle.

Roadside assistance, is not available if the vehicle is driven on unpaved or dirt roads.


Important Accident Information

In the unfortunate event of an accident, regardless of liability, the renter must immediately inform the rental company.

The nearest police station, as well as the insurance company, should also be informed as soon as possible by the rental company in order to proceed to the accident site and obtain a real-time report of the fact.

The tenant must immediately call both the police (100) and the ambulance (166) in case of injury.

The renter assumes full responsibility for injuries and damages that may occur, therefore for the rental vehicle, as well as for properties etc., in case of delay in the notification to the Soultatos car rental company.



Full Insurance (CDW or FDW) does not cover: wheels, tires, rims, the underside of the vehicle, damages while driving off-road (unpaved or dirt roads, e.g Balos, etc.), as well damages by animals.

The renter is responsible for damages in the interior of the car, to the additional equipment (GPS, child seats, etc.) as well as for the loss or damage of the car key, the cost of which ranges from 70 to 400 euros, depending on the key type.

For damages that may caused to the rental vehicle by driver's negligence, disrespectful actions, driving while intoxicated or under the influence of drugs and other substances, conceding the vehicle to a third person not registered in the rental contract, driving or ferrying the rental vehicle outside Crete, ignoring overheating index & other warning signs, the renter will be the only responsible, for the total amount of the repair costs.

Renter is not covered if insists on driving with flat tire, overheat indicator or other warning signs.

Accidents which may caused, by the violation of the international traffic regulations, are NOT covered by any insurance.