Insurance Policy rent a car soultatos

 Insurance Coverage: Protection and Peace of Mind for Your Rental

When renting a vehicle, it's important to understand the insurance coverage options available to you. Here are the different types of insurance coverage you can consider:
Full Insurance (CDW) 

Full Insurance, also known as Collision Damage Waiver (CDW), is automatically included in the rental prices. It provides protection in case of accidents, collisions, or damage to the rental vehicle. With CDW, the renter's responsibility is reduced up to a maximum Excess amount. The specific Excess amount ranges from 500€ up to 2.000€ depending on the category of the vehicle.

Full insurance (SCDW) with reduced Excess

If you want additional coverage with a reduced Excess amount, you can opt for Full Insurance SCDW (Super Collision Damage Waiver). However, this option is available upon request and has certain criteria. The driver must be between 25 and 65 years old, and the minimum rental period should be 7 days. SCDW comes with an additional daily fee, which varies depending on the category of the vehicle.

Super Collision Damage Waiver (SCDW) insurance reduces the Excess amount in the event of an accident or damages to the vehicle body. It even covers damages caused by the driver's mistake, fault, or negligence, provided that the vehicle was used according to the Rental Conditions of the company.

Please note that SCDW insurance may not apply for some categories.

Third Party Liability Insurance (TPL)

Third Party Liability Insurance provides coverage for personal injuries per victim and damages to properties per incident. The coverage extends up to 1.300.000 euros.

Personal Accident Insurance (PAI)

Personal Accident Insurance compensates the driver and passengers for personal injuries and medical expenses. It provides coverage up to 5.000 euros.

Fire and theft protection (TPFT) 

Under Fire and Theft Protection, the renter is covered for the following cases:

  • Total or partial loss in case of fire to the rental vehicle (provided there is no deceit or deliberate action).
  • Theft or attempted theft of the rental vehicle.

However, please be aware that any stolen belongings within the vehicle interior, such as personal valuables, mobile phones, cameras, etc., are not covered by any insurance.

It's essential to review and understand the insurance coverage options available to you before renting a vehicle. This will help you make an informed decision based on your needs and ensure you have adequate protection during your rental period.


  Roadside Assistance and Car Replacement: Ensuring Your Peace of Mind on the Road

At our company, we prioritize the safety and convenience of our customers. Therefore, all cars in our fleet are covered 24/7 by road assistance throughout Crete. This means that in the event of any damage or accident, we are here to assist you. However, it's important to note that this coverage applies only if the vehicle is being driven on authorized asphalt roads.
If you encounter any mechanical problems or, in the unfortunate event of an accident, we encourage you to contact us immediately. Our dedicated team is prepared to provide you with the best possible assistance.
In the case of such incidents, it is crucial that the renter promptly notifies our rental company. Upon car delivery, our staff will provide you with contact details and phone numbers to ensure smooth communication during such situations.
If your car experiences a breakdown or is immobilized due to an accident, our authorized personnel will investigate the incident. Depending on your location, we aim to replace your car with another vehicle of the same or larger size within 48 hours from the time the incident is reported to our rental company.
Please be aware that our company reserves the right to investigate the circumstances surrounding an accident or breakdown. If it is found that the use of the rental vehicle was in violation of our rental terms, we may choose not to proceed with any replacement or refund.
Your safety and satisfaction are our utmost priorities, and we strive to handle any unforeseen situations efficiently and fairly.

 Handling Flat Tires: Your Responsibility and Assistance Guidelines

In the unfortunate event of a flat or punctured tire during your rental period, it is important to note that the replacement of the tire with the spare one is solely the responsibility of the renter.

If you encounter a flat or punctured tire, we kindly ask you to promptly replace it using the tools provided in the car's trunk. If you require further instructions or assistance, please do not hesitate to contact us.

Once you have replaced the punctured tire, you can drive to the nearest tire shop to have it fixed or repaired. The approximate cost for this service is typically around 10-12 euros, and the repair duration usually takes between 15 to 20 minutes. Please ensure that you obtain a payment receipt from the tire shop so that we can reimburse you for the cost upon the return of the vehicle.
However, if the tire is completely damaged or destroyed, making repair impossible, the total cost for tire replacement will be the responsibility of the renter. It's important to understand that the company does not cover any additional expenses associated with tire repair or replacement.

We understand that tire issues can be inconvenient, but we appreciate your cooperation in promptly addressing them. Our team is here to assist you and provide any necessary guidance throughout the process.


 Driving Rules and Vehicle Use: Guidelines for Safe and Responsible Rental Experience

When it comes to the use of our rental vehicles, we want to inform our clients about certain guidelines and restrictions. Regardless of the vehicle category, all cars in our fleet are strictly intended and allowed to be driven solely on paved or asphalted roads. Off-road or gravel/dirt routes are not permitted.
Furthermore, it's important to note that the vehicles we provide for rent are passenger cars designed for leisure and transportation purposes. The use of the vehicle should be in accordance with its intended purpose and within reasonable limits.

If the rented vehicle is used in violation of the above rental terms, including driving on unauthorized roads, all insurance coverage is automatically canceled. In such cases, the driver/renter assumes full responsibility for any damage, malfunction, or accidents that may occur during the rental period. Additionally, the driver/renter is responsible for any towing expenses and the cleaning of the car due to mud, dust, or any other debris, both inside and outside the vehicle.

We emphasize these guidelines to ensure the safety of our clients and to maintain the integrity of our rental vehicles. If you have any questions or need further clarification regarding specific road usage, please feel free to reach out to our team.


 Important Procedures in the Event of an Accident

In the unfortunate event of an accident, it is crucial for the renter to follow specific procedures to ensure the smooth handling of the situation. Please take note of the following guidelines:

  • Immediate Notification and Remaining at the Scene

Regardless of liability, the renter must immediately inform the rental company by contacting our 24-hour customer service numbers. Additionally, it is important to stay at the accident scene until instructed otherwise.

  • Involvement of Accident Care Service

Once the rental company has been notified, our accident care service will also be informed. This service will promptly dispatch a representative to the accident scene to provide assistance and prepare a real-time statement.

  • Renter's Responsibility for Injuries or Damages

It is essential to understand that the renter assumes full responsibility for any injuries or damages that may arise. This responsibility extends to both the rental vehicle and any third parties or properties involved in the accident. Failure to notify the car rental company in a timely manner may result in the renter being held accountable for these liabilities.
Adhering to these procedures will help ensure that the necessary steps are taken promptly and that the appropriate parties are informed. Your safety and the well-being of all parties involved are our top priorities.

Please remember to stay calm and cooperate with the authorities and our team during such circumstances. We are here to support you through the accident reporting and insurance claim process.



Unauthorised use includes but is not limited, to the following:

  • Damages to wheels/rims/tires, the undercarriage of the vehicle, damages while driving off-road (un-paved/dirt roads, e.g Balos, similar routes etc.), as well as damages made by animals (domestic or not)
  • Damages made in the interior of the car, loss or damage of the car key, damages to the additional equipment provided during the rental (children's seats, GPS, USB-AUX, charging cables, etc.)
  • Conceding the vehicle to a third person not registered in the rental contract
  • Driving or ferrying the rental vehicle outside Crete
  • Pushing or towing any other vehicle
  • Any damage occurring as an effect of ignoring a warning light
  • Damage to the wheel rim that resulted by continuous driving with a punctured tyre
  • Driving in places that are not suitable for public access, such as beaches, race tracks, rocky areas, unpaved/graveled roads, etc., that may cause damage to the vehicle
  • Negligence or omission regarding to the illumination of indicator lights or other warning signs on the dashboard
  • Transportation of goods or other meterials, especially dangerous, inflammable and/or substances that may damage the vehicle's interior or harm its passengers
  • Transportation of people or goods that directly or indirectly imply payment to the renter.
  • Subleasing the vehicle
  • Burning the clutch (which requires persistent ill-use) or by handbrake misuse
  • Wrong refueling of the vehicle
  • Use of the vehicle in any illegal activities
  • Transportation of a number of people or amount of luggage exceeding the vehicle's authorised load weight by the manufacturer
  • Transportation of luggage or any other materials on the roof of the vehicle
  • Reckless driving, negligence, disrespectful actions contrary to the International Traffic Code
  • Participating in racing competitions or similar events with the rented vehicle

Consequently, any use of the vehicle in breach of a rule or reasonable and diligent use of the vehicle, as well as, particularly, the provisions of these Terms and Conditions, will be considered as unauthorised use.