Required documents 
 
Valid driving license of each driver, passport or identity card, and valid credit card.
 
 
 
Driver’s age
 
The driver’ s age for renting a car, starts from 23 years old for economy groups and 25 years old for all other categories, with valid driving licence issued at least a year before the rental date.
 
The maximum age limit, is until 70 years old.
 
 
 
 Additional driver
 
Two (2) drivers, including the main driver, can be registered in every rental agreement, without any extra charge.
 
 
 
Methods of payment
 
Company accepts payments by cash, credit / debit cards, bank transfer (Eurobank, National Bank of Greece) & Viva Wallet Payments.
 
Additional fees, are paid by the renter.
 
Payment shall be made direct up on delivery of the rental by the customer, at the requested location & method agreed.
 
 
 
Rental Guarantee
 
A valid credit card is always required as guarantee, for the duration of every rental.
 
In case the renter is not a credit card holder, it can be submitted a cash guarantee instead, which is fully refundable at the end of the rental.
 
Debit cards or cash cards are not accepted as guarantee.
 
 
 
 Confirmation of Booking
 
In order to confirm your booking, a small secure deposit may apply in advance. 
 
Secure deposit is payable via Bank Transfer (Eurobank, National Bank of Greece), or by credit / debit card via Viva Wallet Payments.
 
The deposit, is deducted from the total amount of the rental and the account balance, is payable upon delivery of the vehicle. 
 
Some reservations however, can be confirmed without deposit payment, you may contact us in advance.
 
 
 
Rental period
 
The minimum rental period cars are available is 3 days during low season (1/4 - 25/6 & 16/9 - 31/10) & 5 days during high season (26/6 - 15/9).
 
The company, is unable to reserve any vehicle from special categories (Automatics, Jeeps / SUVs, Convertibles, Minivans & Busses, etc.) for duration of rental less than 7 days, no matter the period, low season or high season.
 
Vehicles are hired for specific period & time, as stated on the rental agreement. 
 
There is a grace period of 1 hour at the end of the rental, after which an extra day will automatically be charged.
 
 
 
Fuel policy
 
The renter is obligated to follow all instructions indicated by our representatives upon delivery and always use the correct type of fuel. 
 
Vehicles are hired out with ¼, ½, ¾ or with full tank and expected to be returned with the same fuel level, as was delivered at the beginning of the rental.
 
The company cannot guarantee a full tank of petrol from before.
 
The amount of missing fuel at the end of every rental, will be charged to the renter.
 
 
 
Traffic Violations
 
The renter assumes full responsibility for the traffic violations and pays the respective fines. 
 
If any such administrative sanction is not disclosed to the company at the end of the rental period, the violation will be charged to the renter.
 
 
 
Road assistance and vehicle replacement
 
In cooperation with INTERAMERICAN and ELPA, all our cars are covered 24/7 by road assistance. 
 
Any mechanical problem you may face with your car or in the unfortunate event of an accident, you must report it immediately to the car hire company, whose telephone numbers are stated on the rental agreement.
 
All contact details & information, are always provided up on delivery, by our representatives. 
 
Our help center support, will receive your calls at any time and we will try to help you in the best way. 
 
In case of breakdown or in case of accident, your car will be replaced with another same or bigger size, the sooner possible, depending on your location.
 
  Autocreta Car Rental company, retains the right to investigate the circumstances of an accident or breakdown and not proceed to any replacement, in case the use of the rental vehicle was not according the company's terms & policy.
 
 
 
Ferrying the vehicle
 
Ferrying the rental vehicle to any island or mainland is not allowed!
 
Insurance in this case will be voided and the renter will be responsible for any damage may be caused to the vehicle, if driven elsewhere than the island of Crete.
 
 
 
Special equipment
 
Equipment such as safety child seats, GPS navigator, USB plug etc., is available upon request & depending the availability.
 
Our company provides a big variety of safety child seats, without extra charge.
 
GPS Navigation systems are provided upon request, with an additional cost, of 5 euro/day. 
 
Please do always request special equipment, well in advance.
 
 
 
  Delivery & Collection of vehicles
 
The main stations we provide delivery & return services in the island of Crete are Heraklion area & Chania area.
 
We provide free delivery & return services, anywhere in Heraklion area (airport, port, city, hotels / apartments), within 20kms distance.
 
If you wish to collect & return your car at the area of Chania (airport, port, city) within city limits, it applies an additional transfer charge depending on the location, you may contact us in advance.
 
 
 
Overtime car delivery & return
 
For overtime car delivery or return (between 23:00 - 08:00am), an additional charge may apply, please contact us in advance. 
 
 
 
 Car groups available
 
All reservations, especially during high season period, are confirmed based on the vehicle category and not a specific car model, color, design, etc. 
 
In case there is no longer availability for a valid reservation, Autocreta reserves the right to offer an upgrade, with no extra charge.
 
 
 
 Booking upgrade & rental extension
 
In case you wish to upgrade your car rental booking or extend the rental period, we kindly ask from you to inform us about any change, the sooner possible.
 
For booking upgrades & rental extensions during high season period (26/6 - 15/9), it is required notification of minimum 7 days in advance.
 
Upgrades and extension of rental are depending exclusively on the availability.
 
 
 
 Cancellations & Refunds
 
Autocreta has the right to cancel any confirmed or valid reservation at any time, if the client misbehaves or disregards the company's rental policies & terms.
 
Company is unable to give any refund, if the vehicle is returned earlier, in any case.
 
In the unfortunate case of cancelation of a reservation during high season period (26/6 until 15/9) it is required notification at least 7 days before the rental date, in order no cancelation fees to be charged.
 
During low season period (1/4 - 25/6 & 16/9 - 31/10), you may cancel your reservation for free, up to 48 hours from the rental date.
 
           For last minute cancelations, the deposit amount is not refundable.
 
 
 
 Vehicle Condition
 
All cars are delivered for rent fully maintained and clean.
 
The renter is responsible for taking due care and attention of the vehicle, during the rental period. 
 
This includes maintaining oil levels, tire pressure and other common-sense actions to maintain the rental vehicle.
 
We kindly inform our clients, that smoking is not permitted in any rental vehicle. 
 
In case the vehicle returns back unacceptably dirty (sand on seats, floor, baggage, stains on seats, animal hair, vomit, etc.), so the interior requires special cleaning procedure, the renter will be charged of the amount of 60 euro.
 
 
 
Pet policy
 
Any hairy friends (dogs, cats, etc.) are allowed to be transported in the rented vehicle only with a special animal transport case, both for their safety and for hygiene reasons.