Car rental terms autocreta

Required documents 
 
  • Valid National driving license for EU, US, UK, Australia, Canada, Israel, Russia or Ukraine citizens and International driving license for all other countries.
  • Passport or identity card.
  • Valid credit card.
 
Driver’s age
 
The minimum age limit for the driver, is 23 years old for Economy & Medium Groups and 25 years old for all other categories, with valid driving license issued at least 2 (two) years, before the rental date.
 
The maximum age limit regardless vehicle category, is 70 years old.
 
 
 Additional driver
 
Up to two (2) drivers, including the main driver, can be registered in each rental agreement, without extra charge.
 
 
Methods of payment
 
We accept payments, by the following methods:
  • Cash
  • Credit / Debit / Prepaid Cards
  • Bank Transfer (Eurobank, National Bank of Greece)
  • Online Payments via Viva Wallet Payment platform
 
Guarantee of the rental
 
A valid credit card is required as guarantee, for the duration of every rental, regardless the payment method.
 
If the renter is not a credit card holder, then it can be submitted cash guarantee, which is fully refundable at the end of the rental.
 
Debit cards or cash / prepaid cards, are not accepted for guarantee.
 
 
Booking Confirmation 
 
For the confirmation of your booking, a small deposit may apply. 
 
Deposit is usually payable via Bank Transfer (Eurobank, National Bank of Greece), or by credit / debit card, via Viva Wallet Payments.
*Additional fees, are paid by the renter.
 
The deposit, is deducted from the total amount of the rental and the account balance, is payable upon delivery of the vehicle. 
 
Some reservations however, can be confirmed without deposit payment, you may contact us in advance.
 
 
Rental period
 
Cars are available for a minimum of 3 days rental, during low season (1/4 - 25/6 & 16/9 - 31/10) & 5 days during high season (26/6 - 15/9).
 
Vehicles are hired for specific period, as stated on the rental agreement. 
 
There is a grace period of one (1) hour at the end of the rental, after which an extra day will be charged.
 
 
Fuel policy
 
The renter is obligated to follow the instructions indicated upon delivery and always use the correct type of fuel. 
 
According to the fuel policy of our company, all vehicles are hired out with ¼, ½, ¾ or with full tank and expected to return in the same fuel level, as was delivered when the rental started.
 
The company cannot guarantee a full tank of petrol from before.
 
The amount of missing fuel at the end of the rental, will be charged to the renter and there is no refund in case of additional fuel in the tank, upon return.
 
 
Traffic Regulation Fines
 
The renter is responsible for any traffic violations during the rental and shall pay the respective fines, according to the Greek law. 
 
If any administrative sanction is not disclosed to the company at the end of the rental, the violation will be charged to the renter.
 
 
Roadside assistance and vehicle replacement
 
All rental cars of our company, are covered 24/7 by roadside assistance in Crete island. 
 
For any mechanical problem you may face with your car or in the unfortunate event of an accident, you must report it immediately to the car hire company, whose telephone numbers, are stated on the rental agreement and operating 24/7.
 
The contact details & all necessary information, are always provided up on delivery, by our staff. 
 
In case of breakdown or in case of accident, your car will be replaced with another same or bigger size, the sooner possible (up to 24 hrs), depending on your location.
 
   Soultatos Car Rental company, resreves the right to investigate the circumstances under of which an accident or breakdown was caused and not proceed to any replacement, in case the use of the rental vehicle was not according the company's terms of use & rental policy.
 
 
Ferrying the vehicle outside Crete
 
Ferrying the rental vehicle outside Crete boarder, is not permitted!
 
Insurance in this case will be voided and the renter will be responsible for damages may be caused to the vehicle while on transportation, or when driving elsewhere, than Crete island.
 
 
Additional equipment
 
Equipment such as safety child seats, GPS navigator, USB plug etc., is available upon request & depending the availability.
 
Our company provides a big variety of safety child seats, without extra charge.
 
GPS device is provided upon request, with an additional cost, of 5 euro/day. 
 
Please do always request your additional equipment, well in advance.
 
 
  Delivery & Return Locations
 
The main stations we provide delivery & return services in the island of Crete, are Heraklion area & Chania area.
 
We provide free delivery & return services, anywhere in Heraklion area (airport, port, city, hotels / apartments), within 15kms distance.
 
For car delivery or return at Chania area (airport, port, city) within city limits 10kms, it applies an additional transfer charge depending on the location, you may contact us in advance.
 
 
Overtime car delivery & return
 
For overtime car delivery or return (between 23:00 - 08:00am), an additional charge may apply, please contact us in advance. 
 
 
 Car groups available
 
All reservations, are confirmed based on the vehicle category and not a specific car model, color, design, etc. 
 
In case there is no longer availability for a valid reservation, Soultatos company is obligated to offer an upgrade, with no extra charge.
 
 
 Booking upgrade & rental extension
 
In case you wish to upgrade your car rental booking or extend the rental period, we kindly ask from you to inform us about any change, the sooner possible.
 
For booking upgrades & rental extensions during high season period (26/6 - 15/9), it is required notification of minimum 7 days in advance.
 
Upgrades and extension of rental are depending exclusively on the availability.
 
 
 Cancellations & Refunds
 
Soultatos car rental company, has the right to cancel any confirmed or valid reservation at any time, if the client misbehaves or disregards the company's rental policies & terms.
 
Company is unable to give any refund, if the vehicle is returned earlier, in any case.
 
In the unfortunate case of cancelation of a reservation during high season period (26/6 until 15/9) it is required notification at least 7 days before the rental date, in order no cancelation fees to be charged.
 
During low season period (1/4 - 25/6 & 16/9 - 31/10), you may cancel your reservation for free, up to 48 hours from the rental date.
 
           For last minute cancelations, the deposit amount is not refundable.
 
 
 Vehicle Condition
 
All cars are delivered for rent fully maintained and sanitized.
 
The renter is responsible for taking due care and attention of the vehicle, during the rental period. 
 
We kindly inform our clients, that smoking is not allowed in any rental vehicle. 
 
If the vehicle returns back unacceptably dirty with sand on seats, floor, baggage, stains on seats, animal hair, vomit, mud, dust etc., so the interior & exterior requires special cleaning procedure, the renter will be charged of the amount of 60 euro.
 
 
Pet policy
 
Any hairy friends (dogs, cats, etc.) are allowed to be transported in the rented vehicle, only with a special animal transport case, both for their safety and for hygiene reasons.